This report, thanks to the participation to consumer protection organisation and civil society participants allows some interesting (but tiny) progresses to be expected in the future. I invite you to take particular attention to the chapter on Fairness.
“The report highlights the proliferation of AI in insurance. For instance, AI allows insurance companies to carry out more granular risk assessments and pricing practices, increasingly efficient claims management processes, and enables insurance companies to fight against fraud more effectively.
Benefits such as prediction accuracy, automation, new products and services, and cost reductions can be remarkable. However, ensuring fairness, non-discrimination, transparency and explainability can be challening: there is work for firms to address these challenges.
The issues raised are of critical importance in the face of the digital transformation currently underway in the sector. Developing a sound AI governance framework is therefore essential for a well-functioning, trusted and financially inclusive insurance sector.”